Refund policy

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Products purchased from Store LEVT may be returned within 14 days of delivery if accompanied by original receipt and be in new condition and in the original outer and inner packaging. Returns must be pre-authorized by emailing levt@studio-ryte.com.

All returns will incur a 10% restock fee (except for preorders that have not yet shipped). We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You are responsible for the shipping of returned items back to Store LEVT. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customer’s expense. However, Store LEVT will not charge additional shipping on exchanges. Note that additional duties and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability.

Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 30-day period following delivery.

If you are unable to comply fully with the return policy, or if your return arrives damaged, unfortunately you may not be entitled to a full refund or any refund. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at levt@studio-ryte.com.